Managed Services
Minimise IT problems and support costs with
Stanridge Managed IT Services
Minimise IT problems and support costs with
Stanridge Managed IT Services
Here at Stanridge, we constantly monitor your systems and watch for any potential problems, where we can take corrective actions before they impact your IT systems or your business.
When problems do require action, we offer a fast SLA managed response backed by a range of remote and onsite solutions to get your systems and business running smoothly again.
Premium | Core+ | Core | ||
---|---|---|---|---|
Server | ||||
Proactive Monitoring (CPU, Memory and Storage) | ✓ | ✓ | ✓ | |
Remote Device Management | ✓ | ✓ | ||
Backup and Restores | ✓ | ✓ | Monitored | |
Anti-Virus Management | ✓ | ✓ | Monitored | |
Patch Management | ✓ | ✓ | Monitored | |
3rd Party Application Support | ✓ | |||
Workstation | ||||
Patch Management | ✓ | ✓ | Monitored | |
Anti-Virus Management | ✓ | ✓ | Monitored | |
Licence Management | ✓ | |||
Service Desk 24 x 7 x 365 | ✓ | |||
Service Desk 9-5:30 M-F | ✓ | ✓ | ||
1st Level Support (Remote Support) | ✓ | ✓ | £ | |
2nd Level Support (On-Site Support) | ✓ | £ | £ | |
3rd Party Application Support | ✓ | £ | £ | |
Site | ||||
Asset Management (Hardware and Software) | ✓ | |||
Reporting (Executive and Technical) | Weekly | 2 Weekly | Monthly | |
Strategy Meetings | Monthly | 6 Monthly | Annually | |
Performance Meetings | Monthly | 6 Monthly | Annually | |
Service Level Agreement – Target Response Time (Hours) | 2 | 4 | 8 |
At Stanridge our Service Desk is a single point of contact that monitors and assigns tickets according to our SLA agreement
We can be alerted immediately to problems and connect directly to your server to take corrective actions, keeping your business running
We are not just a voice on the end of the phone, we have a team of certified engineers that are ready to come on site and work through your issues with you